Air Jump Moonwalks
Frequently Asked Questions
Since 1997 we have heard many of the same questions repeated.
Since educated customers make the smartest decisions please allow us to enlighten you.
Whether you have one question or fifty, many important answers can be found below.
You may click on any topic below for that subject area or click on any question directly for the answer.
Topics
Our Inflatables
Pricing & Payment
Delivery, Set-Up, & Take-Down
We have been delivering exciting inflatable rentals and entertainment since January 1997. 2010 is our 14th year in business.
Yes, we have plenty of referrals. If you need one, please ask. We cannot refer you to any of the Chiefs, Royals, nor Wizards players we have delivered to but others are available upon request.
We believe most customers make a decision based on price, quality, and customer service. Our prices are competitive, our inflatables are top quality, and we are always just a call, text, or email away - even on delivery day. Also, It has been said, experience is second to none. With countless deliveries under our belt we come prepared for nearly every challenge that can be possibly experienced in our 14+ years. Special events like the one you may be planning usually come around only once a year if not even less frequently. Our long standing stability and reputation takes the risk out of your party planning so you can count on an event just as special as you can imagine.
During our delivery season the office is staffed for phone calls, emails, and text messages daily from 9am to 9pm. During the off-season (winter) our hours vary, but someone is in the office daily.
Yes, this is it. If you have tried contacting our competition and then waited days for return contact it is probably because they are moonlighting at their other job. Air Jump Moonwalks is a full-time inflatable delivery service. This is "all" we do so we are reachable when you need us. Customers see us drop off their rental and then come back to get it perhaps thinking our job is rather easy. We can't tell you how many times we've been asked, "is this all you do?" There is actually a lot of work going on behind the scenes from customer service to inflatable maintenance to heavy driving and more. We are proud to be full-time inflatable bounce house professionals.
Absolutely not! The small and cheap inflatables found in the local stores are not designed for industrial rental purposes. Sadly, we have seen some competitors actually renting these things that can be purchased for almost as much in a store. These cheaply made inflatables are so affordable because they are designed with very cheap plastic and practically come sewn together with dental floss. Our tests of these cheaply made inflatables concluded most could not survive even three durable uses before breakdown. Therefore, Air Jump Moonwalks only rents out professionally designed inflatables intended for the party rental industry. Heavy 18-21 ounce vinyl ensures durability while double and triple stitching all the way around results in more support and less structure damage. This of course means more safety for you and your guests. How can a customer tell the difference in a picture or over the phone? The easiest way to know is in the weight capacity. Professionally designed inflatables usually can withstand at least 500-600 total pounds or 6-10 kids. The cheaply made inflatables found at the store usually only hold a couple toddlers and no more than 300 total pounds. At Air Jump Moonwalks you will not get duped into a cheaply made disappointing toy store model.
Offering great value on delivered inflatable rentals is what we believe keeps us growing. Many of our customers return for further rentals and/or refer us to their friends. The snowball kept rolling down the hill until enough people found out about us and continued the trend. We strive to get it right the first time without any complications. Booking over rentals because another customer will pay $20 more for it, telling customers we offer things we know we don't have, pretending to be the best at something nobody can really prove - these games we do not play. Great value and honest intentions has taken us places.
Since this claim is impossible to prove we will say our inflatables are just as clean as can be. Unfortunately, there has not been a "Cleanest Inflatable In Town" contest so it would be rather biased of us to say they are the absolute cleanest likes other questionably claim. Then again, when we bring out a brand new inflatable that has never been used or has been barely used then it is probably safe to say it is the cleanest. Others might make unprovable claims but we'll just tell you this: we clean our inflatables the best we can, which of course is after every use. We know every customer wants a nice clean inflatable just as much as we know cleaning our inflatables helps prolong the lifespan for our own betterment. You want clean? We've got clean!
Under normal circumstances we vacuum and sanitize each inflatable after every use. If you use our service this explains why we always return for pickup with cleaning supplies in hand. Sometimes an inflatable needs extra attention. If so, it is hosed down, cleaned vigorously with soap, and made just like new before the next event. Other than having the Tidy Bowl Man himself give us a helping hand we do everything we can to ensure each rental is cleaned rigorously before use.
More than half of our inflatables are two years old or newer. Others may be a couple years older but still in good shape. Wear and tear is a natural occurrence with inflatables so the older they are the more likely they are to be worn down. All of our inflatables are in above average condition as we interchange them on a regular basis. Why pay the same price somewhere else for an old run down inflatable when we offer the nicest and newest inflatables in town?
Anyone who has had a moldy and/or stinky inflatable before knows this question should always be asked. Great news, there are no moldy nor stinky inflatables at Air Jump Moonwalks! Obviously, water and plastic left together result in mold, we get this. That's why we dry out our equipment when they get wet. It's really not much fun to re-inflate a moonwalk just to let it dry out all day but when that's what it takes to dry, they sit outside all day drying. The stench of mold does not promote a healthy jumping environment, so worry not with Air Jump Moonwalks. Needless to say, if a moonwalk gets stinky for another reason, it is cleaned and sanitized immediately after discovery.
If we said no then someone would probably ask, where do the kids get in then? Each inflatable has en entrance but that is obviously not the hole referenced here. Hole damage can be made by sharp objects, overloading with weight, but most often due to natural seam wear. Most of our inflatables are on the newer side as we interchange them often. However, when a hole does come about we get it repaired immediately. Unless there is something we don't know about (knock on wood), our inflatables are hole-free. The old run down inflatable that should have been retired three years ago can be found somewhere else.
Our inflatables are as safe as can be since we only invest in top quality inflatable equipment. Cheaply made inflatables and/or old run down inflatables can create additional hazards you won't have to worry about with Air Jump Moonwalks. Of course, just about anything can be a potential hazard when left alone with a child so we always request continuous supervision with any inflatable rental. We will provide you with all the dos and don'ts when we arrive for delivery.
Our inflatable manufacturers are located all over the United States. We do not get our inflatables at a store (those are typically the cheaply made kind). To ensure maximum safety we also do not purchase any equipment from outside of the United States. We only buy our equipment from reputable inflatable manufacturers located in the USA.
The general rule is people only please. Certain things should always be kept out of the inflatables including sharp objects, pets, food, candy, gum, drinks, silly string, and anything that might cause damage or make a mess.
No, we do not nor will not carry water slides in our inventory. Water and plastic are the ideal tandem for mud and mold. Since we promise clean rentals we opt to stay away from wet inflatables. We also believe mixing wet children on wet plastic at tall heights is a recipe for increased risk.
Absolutely not. Our website is updated the moment we know something new is coming in. If we aren't advertising it then we don't carry it, sorry. The good news is, we have a nice selection of inflatables we know kids really enjoy.
Requirements
Our inflatables come in different sizes so there is no general answer to this question. An inflatable should have 3-5 feet of clearance on the sides and at least 20 feet of clearance for height. For the dimensions of our inflatables click here.
We always prefer to set up on grass for maximum safety. We can also set up on cement and other hard surfaces too. We will not set up on dirt, sand, rocks, or mud. We will also not set up in a yard needing pet pooper-scooper duty so please take care of this in advance if pets access the area we will be setting up at.
We do have a general rule for this: please no more than 600 pounds on any inflatable at any time. We also request nobody using our inflatables weigh over 200 pounds to limit stress on the seams. These guidelines should be followed closely to ensure a safe jumping experience for all.
Once again, we do have a general rule here: no more than one adult inside at a time please and no adults over 200 pounds. Again, this is to ensure maximum safety to all while also helping to protect our inflatable equipment. Unfortunately, we do not cater to adult parties - kids only please.
Yes, electricity is required. We provide at least 110 feet of electrical cord to get us to a electrical socket, usually this is more than enough. Additional extension cords can not be added as this causes amperage issues that shorts out our electrical blowers (breaks them), so we do really need to be within 110 feet of a 3-prong electrical socket. When this isn't possible a generator can be used. We do not provide generators but they can be rented at many home improvements stores.
We deliver almost anywhere including homes, parks, schools, businesses, parking lots, and just about anywhere one can think of setting up at. An additional deposit may be required for non-home locations.
For maximum safety adult supervision is required any time a child may have access to one of our inflatables. Air Jump Moonwalks does not provide adult supervision as this is required by the customer.
Generally, yes the set-up area should be as level as possible. A slight slope on grass can be worked around with additional stakes. Setting up on unlevel cement is discouraged and may not be feasible.
Special permission is not required for home parties. If your event will be anywhere in which the general public may have access to it then special permissions should be checked for. A good example is parks, just about every one sets their own guidelines for what is required. Please check on this in advance to avoid delivery day disappointments.
With a maximum capacity of 600 pounds the average number of children that can jump at once is 6-8. If the kids are bigger (teenagers) then it may only be 4 at once. If the children are smaller (toddlers) then 10 kids at once is possible.
Our fees vary by irental and location of delivery. Delivery, set-up, and take-down is included at no additional cost with each inflatable rental. The cost to travel is a factor in our pricing however. To get a price quote in your area click here.
A deposit may be required for some rentals. We recently waived the deposit required for most home deliveries. Yet, we do require a deposit on all park parties. If a deposit is due we will be sure to let you know upon making reservations.
Payment will be required at the time of delivery or before. Cash at delivery for any balance due is acceptable for home deliveries. We also accept other forms of payment when received with enough time to process before the event. We will go over the options with you upon making reservations.
On event days we accept cash only. We also accept checks, money orders, credit cards, and PayPal when received with enough time to process before delivery.
A deposit is fully refundable up to 7 days before the scheduled delivery or if it rains/storms on the event date and we are unable to deliver. Deposits are nonrefundable with less than 7 days advance notice if canceling. Rentals fees paid are nonrefundable after delivery unless our inflatable equipment fails and our office is notified immeidately.
This is partially explained in the paragraph above, "What is the refund policy?" Expanding, there is never a fee when more than 7 days notice is given to cancel and/or if no deposit is required. If a deposit is required it is refundable with cancellation if 7 or more days notice is given. Deposits are non-refundable when less than 7 days notice is given to cancel. We always request you please give as much notice as possible before canceling if there is no other option. Our inventory is limited and our business suffers when we turn away customers we actually could have helped but didn't have enough notice of the opening. The only other fee that may be charged is a 5% convenience charge for PayPal paying customers.
Yes, we do offer discounts when more than one inflatable is rented. Sometimes these specials are listed in our Specials of the Month section listed on the bottom of our Home Page. For a multiple rental discount tailored just for your event please contact us with your special request. A deposit is required on all multiple rental reservations.
We price match for Johnson County, Kansas and other select area deliveries based on similar style and quality inflatables which includes delivery, set-up, and take-down. We only price match legitimate rental companies with printed advertisements that have prices that can be verified. We do not price match individuals like a family member or friend down the street.
We are proud to be the only inflatable delivery company in the KC area to offer "Name Your Price" suggestions for in inflatable rental. After we are copied we will still be proud to have been the pioneers of this concept for our industry. We welcome you to make a price suggestion by clicking here. Please note we do not accept price suggestions on Saturdays as enough customers seem to like our already low prices on the busiest delivery day of the week.
We almost always have some kind of special going on. The first place you can find them is on the bottom of our Home Page. We also sometimes list special prices in select areas on our Price Quote page. You can also sign up for special discounts and coupons by joining our Bounce House Birthday Club. All special price offers must be mentioned at the time of reservation to utilize.
Yes, we deliver, set-up, and take-down every inflatable rental reserved with us.
We do not offer this service. Delivering our own inflatables is a company policy.
Our earliest delivery time available is 7am and our latest pick up time available is 9pm. Once these times are reserved by a customer our available times of course change. If we have an 8pm pick up in Lee's Summit for example we will not be available for an 830pm pick up in Shawnee. We will inform you of our available times upon making reservations.
We deliver 7 days a week 365 days a year (366 on leap years).
We certainly do, all of them.
If alternate arrangements are made you will not need to be there. Otherwise, an adult willing to accept responsibility for the rental will need to be there when we deliver to sign the rental agreement and make payment if payment is due. It is important to be expecting us on time if not early as we may have deliveries to make on the other side of town after yours and be unable to return if no adults are present when we arrive to deliver.
If there is an opening we will gladly rent out the same day when advance notice can't be given. We often book up weeks in advance for our busy dates so advance notice is suggested. If your event is on a weekend it is best to try and give at least 3-4 weeks advance notice when reserving. Some customers reserve months in advance so the more notice you can give the better.
Once upon a time ago the only way to reserve was by phone, which you can still do by calling us at 913-538-7227. Now you can also reserve with us via email or text, click here for our alternate contact methods if this is your preference. You can also reserve online by clicking here.
Sizes vary for each inflatable. To see the sizes click here.
We charge by the rental rather than the hour so one price will cover your entire jumping time. Our rentals may be kept for 4-8 hours depending on what is offered in your area. We also offer customized deals like overnight or all weekend. We do not offer pro-rated discounts based on shorter rental lengths.
Our standard rental fees do not include overnight coverage but yes, an inflatable may be kept overnight under certain circumstances. Please contact us if you would like an overnight rental price.
In the many years we have been in the inflatable delivery business not once has a customer ever called us to complain the rental killed their grass. We assume this means no, it won't kill your grass. It might mat it down a bit but grass is resilient and will bounce back in a short time. Unless left in the same spot for over a day, no harm should come to your lawn.
Every inflatable we have available to rent can be found by clicking here.
Our prices vary by inflatable and by delivery area. To get a price quote please click here.
Besides quality, dependability may be the most important factor to the success of your rental. We hear from customers who book elsewhere and then get canceled on the day before their event. Sadly, this is probably most often due to the other company getting a closer or higher paying customer. Air Jump Moonwalks will not leave you hanging unless it's an actual life or death emergency. We hope these kinds of emergencies never happen so you can expect us to show up as planned. We will be happy to send you a written confirmation guaranteeing our arrival upon request. You can also count on us being timely as our years of local experience helps us create delivery routes that ensure all rentals are delivered on time.
You will hear from us no less than two times after you reserve, once immediately after reserving (if reserved online) and then again the week of if not the week before your event to reconfirm. We are also in the office 7 days a week to answer your questions if any come up.
If rain is in the forecast we will contact you a couple days before delivery to discuss possible other arrangements such as a make-up date. For dates that cannot be made up we suggest the wait and see approach. Forecasters are often wrong so if it's possible on your end we can decide the morning of to make the best judgment call. If the chances are 60% or higher just a day or two before delivery then the wait and see approach may not be the best plan. If it's a 30-40% chance of rain then there is also a 60-70% chance of no rain, so we would hope not to cancel. When there is obviously no doubt the day will be mostly wet then we usually end up canceling deliveries for such a date, refunding any deposits or payments made if no make-up date is planned to reapply such funds to.
Wet or stormy weather after delivery is a worst case scenario we always hope to avoid. When the forecast is for 20-30% chance of rain at 3pm it is difficult what to expect. Under such circumstances most deliveries are usually made if a customer wants their delivery. A quick passing shower can be overcome by shutting down the inflatable and re-inflating it after the storm passes. We will give you all such instructions upon delivery, it's not that hard to do. The inflatables cannot be operated during wet weather and will need to be shut down if it starts raining and/or thunder is in the area. If you are concerned weather might interrupt your plans then canceling your reservation before delivery is an option. If a customer is willing to brave potential weather risks and we are willing to do so as well then the delivery will be made at customer's risk of limited use.
We do not offer refunds nor credits due to weather but we also do not charge anything for canceling in advance of delivery due to weather. We charge for the services of delivering, setting-up, taking down, and accessing our inflatables. When wet or stormy weather surprises our services are still performed plus we spend an extra day or two drying out the wet inflatable. We are not in this business to stick people with inflatables they cannot use so we will always first contact you first when weather seems to be an issue. For customers willing to brave any forecast the risk of limited use is a factor to consider.
The most accurate forecast always comes the day of an event. If you cannot wait until the last minute to decide regarding weather we hope for at least a 48-hour forecast before deciding. We really don't have faith around here in 7, 10, and especially 15 day forecasts.
Yes indeed. If your delivery is canceled due to weather and we have an opening you are interested in for another date we will gladly reschedule your delivery at the same price you originally expected to pay for it. If an event is canceled with less than 7 days notice due to non-weather related issues any deposit required for holding the reservation is subject to loss.
Please see the answer just three questions above regarding "Weather Related Refunds/Credits." To sum up that section, no pay if no delivery and yes pay if delivery.
If your question is not addressed above please contact us directly.
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